Refund policy

Return Policy 

At PetMD Essentials, we stand behind the quality of our products. Each First Aid Kit is assembled at our facility with care because we know it may be needed during one of your pet’s most important moments. We want you to purchase with confidence, and if something isn’t right, we’re committed to working with you to find a fair solution.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery at support@PetMDEssentials.com.

To help us resolve your claim quickly, please include:

  • Your order number or proof of purchase
  • A brief description of the issue
  • Clear photos of the product, packaging, shipping box, and shipping label (when applicable)

Depending on the circumstances, we may provide replacement parts, a replacement kit, store credit, or a refund.

30-Day Returns

If you wish to return an unopened PetMD Essentials First Aid Kit, you may do so within 30 days of delivery, provided that:

  • The kit is unopened and in its original packaging.
  • Any tamper-evident seal remains intact.
  • No contents have been removed, used, replaced, or altered.
  • Proof of purchase is provided.

Before returning any product, please contact support@PetMDEssentials.com to obtain a Return Merchandise Authorization (RMA). Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error. Please package returned items securely to prevent damage during transit.

Health & Safety Policy

Because our First Aid Kits contain medical supplies and consumable products, we cannot verify their integrity or sterility once the packaging has been opened or a tamper-evident seal has been broken. Therefore, opened or used kits are not eligible for return or refund. This does not affect our commitment to resolve issues involving damaged, defective, incomplete, or incorrect orders.

Refund Policy 

Refunds are issued to the original method of payment after the returned merchandise has been received, inspected, and approved. Please allow 7–10 business days for your financial institution to process the refund after it has been issued.